AI Concierge
Give guests answers without making your team repeat them. Pilot only answers from information you have verified.
Pilot brings guest communication, property operations, automation and reporting into one intelligent platform.
Pilot answers only from information you have verified — never invented.
Pilot connects it all — one workspace for your portfolio, your team, your guests and the information they keep asking for.
Give guests answers without making your team repeat them. Pilot only answers from information you have verified.
One scan. The answer they need. Generate a QR code for any appliance, room or information point.
Let Pilot handle the repetitive work — with every automation switchable, reviewable and reversible.
Cleaning, maintenance and tasks built around your reservations, not bolted on afterwards.
Professional reports generated from actual operational data — never invented figures.
Manage one property or many, with strict isolation between properties and organisations.
Pilot answers using verified property information, your approved knowledge base and the guest's own reservation. If it doesn't know, it says so and hands over to a human — it never invents an answer.
How do I turn the heating on?
Here's how to use the heating system at your property, based on the guide your host has set up. Would you like the step-by-step guide?
Is there a late checkout?
I don't have that information yet. I'll pass this to the property team.
Example only — not a real guest conversation.
Create a Smart Guide for any appliance, room or information point. Pilot generates a unique QR code that resolves to exactly one guide, for exactly one property.
QR code
Guest scans
Kitchen oven
Step-by-step guide
Ask Pilot
Report issue
Simple per-property pricing in GBP. No setup fees, cancel any time. Every plan includes unlimited guests, Smart Guide scans and product updates.
Core property management, knowledge base and Smart Guides.
£39/ property / month
Up to 3 properties
Advanced AI Concierge, automations and analytics.
£88/ property / month
Up to 10 properties
Multi-property portfolios, team roles and owner reporting.
£125/ property / month
Unlimited properties
Managing more than 25 properties? Talk to us about portfolio pricing and onboarding support.
Add your properties, upload your property information and turn on functionality as you need it.
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